Website Connection Issues

If you have deployed the Squid snippet, but you do not see your website connecting, please try the following troubleshooting steps.

1. Check for errors

a. Go to your website's home page.

b. Open up your browsers developers tools. Here’s a list of the shortcut keys to open developer tools (DevTools) in major browsers on both Windows and macOS:

Google Chrome
- Windows: Ctrl + Shift + I or F12
- Mac: Cmd + Option + I

Mozilla Firefox
- Windows: Ctrl + Shift + I or F12
- Mac: Cmd + Option + I or Cmd + Shift + I

Microsoft Edge
- Windows: Ctrl + Shift + I or F12
- Mac: Cmd + Option + I

Apple Safari
- Windows: Safari is not available on Windows.
- Mac: Cmd + Option + I
- Note: In Safari, you need to enable the "Develop" menu first by going to Safari > Settings (or Preferences) > Advanced and checking "Show Develop menu in menu bar".

Opera
- Windows: Ctrl + Shift + I
- Mac: Cmd + Option + I

Brave Browser
- Windows: Ctrl + Shift + I or F12
- Mac: Cmd + Option + I

Internet Explorer
- Windows: F12
- Mac: Internet Explorer is not available on macOS.

Vivaldi
- Windows: Ctrl + Shift + I
- Mac: Cmd + Option + I

In most browsers, pressing Ctrl + Shift + J (Windows) or Cmd + Option + J (Mac) opens the Console tab directly within DevTools.
In Internet Explorer and Edge, F12 opens the developer tools and also acts as a toggle to close them.
These shortcuts are consistent across most versions of these browsers, but it's always a good idea to check the browser’s official documentation or settings if the shortcut does not work as expected.

c. Reload/refresh your webpage by clicking the refresh icon. It loos like this on most browsers.

d. in the dev tools window, you should see either our script load successfully, A successful connection will look like:

If you do not see a successful message (Squid Online) and you have indeed added our script correctly, continue to Step 2.

2. Troubleshoot Errors

a) Do you have the correct snippet deployed?

Error:


Double check to make sure the snippet you deployed matches the snippet for the website you created in Squid. You can check the snippet by:

Going to settings - hover over the "..." on the upper right panel on your Squid dashboard. Red box shown on the picture below.



Scroll down to 'Deploy our snippet' text box. Check to make sure the script matches - specifically, the last set of alphanumeric characters highlighted in below picture. NOTE: your digits will not be the same.

b) Do you have a domain name mismatch?

Error:



You will see an "invalid origin". Add the origin you see listed to the Squid allowed origins URL list.

Go to your websites settings in Squid.
Add the discovered URL from the error message in the empty box.. Click 'Save website'.

3. Test

Reload your website and see if the script connects. If you still have issues connecting, please reach out via the chatbot or email at help@asksquid.ai.

Updated on: 28/08/2024